How This FAQ Is Organised
We've split this page into the areas that come up most often: getting into your account, moving money in and out, and sorting out issues on mobile. Most questions have a short answer followed by the actual steps — not a pointer to another page. For deposits, the flow is the same whether you're on bKash, Nagad, or Rocket: open the app,
send to the number shown at checkout, confirm with your PIN, and the balance appears in your account wallet. Withdrawals go back to the same wallet you used to deposit, and they're checked against your account before they're released. If you're on mobile in Dhaka or anywhere else in Bangladesh, the account page loads the same as desktop — no features are
locked to one device. Check the questions below for the specifics.
- bKash
- Nagad
- Rocket